I am Practice Manager at one of the UKs leading Mediation service providers. After almost 20 years service, my passion is working closely with a panel of 34 mediators, all of whom I work to market effectively to the civil and commercial sector of regional, national and international law firms, private bodies and GCs of public sector businesses.
I care about each individual mediator and have spent my career building strong relationships with each of them. My efforts go into increasing their mediation bookings and ensuring their continued success as an IPOS member.
As a strong financial strategist I examine data on actual performance compared to budget and examine variances. I have single-handedly developed and implemented the reporting structures over the course of the last 6 years.
After 20 years of honing my management skills I also manage the IPOS team, motivating them to be pro-active and effective consultants using continual in-house training having single-handedly created the Partnership administration training manual; sourcing, and implementing all office systems; setting activity and revenue targets; Organising meetings with members of the case management team and Partners.
I identify key areas for business improvement where the sales process has a direct effect on revenue; I spot market opportunities for obtaining new clients; seek opportunities to generate new business leads; Mediator relationship building and liaison; Client relationships are key to the success of the business because not only are lawyers, businesses and in-house legal teams my clients but the mediators are also my clients.
Human resource management and Payroll management: I oversee all staff training and development including job description, pay and workplace pension scheme and staff recruitment.
Linkedin: (26) Joanne Claypole | LinkedIn
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